The game name, your device model (for example "iPhone 15" or "Samsung Galaxy S24"), the OS version, and a short description of what happened. Screenshots or a screen recording are gold.

Open the game's settings and tap Restore purchases (iOS) — on Android purchases restore automatically when you sign in with the same Google account. Payments and refunds are handled by the stores: Apple at reportaproblem.apple.com and Google at Google Play order history. If you're still stuck, email us.

Progress is saved on your device. Deleting the game or clearing its data removes it, and it can't be recovered. Updating the game never resets your progress — if it did, please tell us right away.

Most of our games can be played offline. Some features, like ads, leaderboards or daily challenges, need an internet connection.

Our games don't use accounts, so there is no account to delete. Game progress lives only on your device and is removed when you uninstall the game.

To ask us to delete any other data related to you (for example data collected by analytics or ad services, or your support emails), email info@zgplaylab.com with the subject "Data deletion request" and the name of the game. We will process it within 30 days. You can also reset your device's advertising ID at any time. Read more in our privacy policy.

Absolutely. The lab is always hungry for ideas. Send it over — if we build it, we'll credit you.